Frequently
Asked
Questions
Frequently
Asked
Questions
To report a possible adverse event associated with a Solvet product, please use the contact form of our website and select the subject: Report an adverse event (pharmacovigilance).
Disclaimer: The customer service line and the contact form do NOT offer emergency assistance to clients. For immediate assistance, contact your veterinarian, local health care services or call 911. Other information and resources can be found at https://infopoison.ca/en.
No. All our Solvet products are distributed only through veterinary distribution centers across Canada like CDMV (QC, ON, and NS), Western Drug Distribution Centre (AB and MB), Veterinary Purchasing (ON), and Associated Veterinary Purchasing (BC). If you don’t have an account with one of these distributors, please contact our customer service team. We can discuss the best way to order our products.
You can call us on our toll-free number 1-877-456-2755 or use the contact form.
LidoBand™ is in the process of being registered in Canada.
If you are interested in more information about its availability, please use the contact form and include the name and clinic of your preferred veterinarian.
If you are a licensed veterinarian interested in more information about its availability, please use the contact form.
For more information about our products available in the US, please visit our US Website:
We manufacture most of our products in Canada at our GMP Calgary facility. In addition, we have an international distribution network that allows us to offer even more key products to the Canadian market.
No, you cannot buy directly from our Calgary facility. Our products are distributed through veterinary distribution centers like CDMV (QC, ON, and NS), Western Drug Distribution Centre (AB and MB), Veterinary Purchasing (ON), and Associated Veterinary Purchasing (BC). There are no products available on site.
If you don’t have an account with one of these distributors, please contact our customer service team. We can discuss the best way for you to order our products.
You can call us on our toll-free number 1-877-456-2755 or use the contact form.
Can’t find the answer to your question in this FAQ?
In this case, simply contact us via the contact form.
Our team will answer your questions as soon as possible.