Frequently
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Frequently
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FAQ Page

Our most frequently asked questions are answered here.

Our head office is in Calgary, Alberta, Canada.
Our facility address is 7226 107 Ave SE, Calgary, AB T2C 5N6.
For all our contact information, please visit our Contact page. Contact  Solvet

We have an excellent customer service team that will help you find the person you need quickly. Call them on our toll-free number 1-877-456-2755 or use the contact form here: Contact  Solvet

To report a possible adverse event associated with a Solvet product, please use the contact form of our website and select the subject: Report an adverse event (pharmacovigilance).

Disclaimer: The customer service line and the contact form do NOT offer emergency assistance to clients. For immediate assistance, contact your veterinarian, local health care services or call 911. Other information and resources can be found at https://infopoison.ca/en.

No. All our Solvet products are distributed only through veterinary distribution centers across Canada like CDMV (QC, ON, and NS), Western Drug Distribution Centre (AB and MB), Veterinary Purchasing (ON), and Associated Veterinary Purchasing (BC). If you don’t have an account with one of these distributors, please contact our customer service team. We can discuss the best way to order our products.

You can call us on our toll-free number 1-877-456-2755 or use the contact form.

If you need assistance about an order, please contact our customer service team. Call them on our toll-free number 1-877-456-2755 or use the contact form here: Contact  Solvet

If you need general assistance, please contact our customer service team and they will connect you with one of our Territory Managers. Call them on our toll-free number 1-877-456-2755 or use the contact form here: Contact  Solvet

LidoBand™ is in the process of being registered in Canada.

If you are interested in more information about its availability, please use the contact form and include the name and clinic of your preferred veterinarian.

If you are a licensed veterinarian interested in more information about its availability, please use the contact form.

For more information about our products available in the US, please visit our US Website:

Solvet-us.com

You can contact our customer service team to find the representative who covers your clinic’s area. Call them on our toll-free number 1-877-456-2755 or use the contact form here: Contact  Solvet

Our customer service team can direct you to the appropriate service. Contact them at 1-877-456-2755 or via this form: Contact  Solvet

We manufacture most of our products in Canada at our GMP Calgary facility. In addition, we have an international distribution network that allows us to offer even more key products to the Canadian market.

No, you cannot buy directly from our Calgary facility. Our products are distributed through veterinary distribution centers like CDMV (QC, ON, and NS), Western Drug Distribution Centre (AB and MB), Veterinary Purchasing (ON), and Associated Veterinary Purchasing (BC). There are no products available on site.

If you don’t have an account with one of these distributors, please contact our customer service team. We can discuss the best way for you to order our products.

You can call us on our toll-free number 1-877-456-2755 or use the contact form.

Questions regarding a specific product should always be directed to your veterinarian. If you need more assistance, call our customer service team on our toll-free number 1-877-456-2755 or use the contact form here: Contact  Solvet

Can’t find the answer to your question in this FAQ?

In this case, simply contact us via the contact form.

Our team will answer your questions as soon as possible.